Corrections and complaints
Accuracy is the point of Neural Drive. If we get something wrong, we want to know and we'll fix it openly.
Last updated 10 November 2026
How to report a mistake
Email [email protected] with:
- the page address,
- what you think is wrong, and
- your source, if you have one (for example a manufacturer's UK price page or press release).
Manufacturers and their press offices are welcome to send updates the same way.
What happens next
- We acknowledge reports within 2 working days.
- We check the claim against the original source, usually the manufacturer's own UK website or announcement.
- We fix it as soon as the error is confirmed. Factual errors in prices, specifications or launch status are our first priority.
- We tell you what we changed, or why we didn't.
How corrections are shown
- Articles: a corrected story shows an "updated" date, and where a correction changes the meaning, a short note at the end saying what was wrong and when it was fixed.
- Model data: prices and specs show their source and the date we checked them, so a corrected figure carries its new source and date.
- Typos and small wording changes are fixed without a note.
We don't quietly delete stories to hide mistakes. We may remove content only for legal reasons, or if it is seriously wrong and can't be corrected, and we will say so where we can.
Complaints
If you're unhappy with something we've published, or with how we handled a correction, email [email protected] with "Complaint" in the subject. We'll reply within 10 working days. For privacy complaints, see our privacy policy. If you own an image we use and want it removed, see our terms of use.
Our standards
Every news story is checked against at least two independent sources, including the original announcement where there is one, before our editor approves it. Opinion pieces are clearly labelled. Read more in How we work.